Opened, As-New Merchandise
Products for which the original packaging has been opened may be returned to batteries4all.com only if accompanied by a Return Authorization Number, within 30 days of invoice date for a refund of the purchase price, excluding original shipping charges and return shipping charges. Returned products must be in as-new condition, including the original box and all other original packaging, manuals and accessories. Non-defective returns may be subject to a 15% restocking fee on regular items and a 20% restocking fee for special order items..
Defective Merchandise
In order for any product you purchase from batteries4all.com to be determined defective it must be returned to batteries4all.com or the manufacturer and accompanied by a Return Authorization Number, within 30 days of invoice date or within the specified warranty period and terms. Batteries4all.com is not responsible for shipping damages in the return process or the return shipping charges. Products found to be defective from original workmanship will be replaced at no charge. Products, which are found to be non-defective, will be returned to the customer at their expense.
Shipping Discrepancies
Shipping discrepancies must be reported within 5 days of delivery.
Shipments Damaged in Transit
Any item damaged in transit must be reported to Batteries4all.com within 5 days of delivery. All original packaging must be held with damaged item.
How to Return Merchandise
Contact our customer service representatives to receive a Return Authorization Number.
If the requested return adheres to the return policies outlined above, our customer service representatives will issue a Return Authorization Number and provide further instructions for returning the product. The Return Authorization Number must be included on the packing label for any returned item.
Please pack the product(s) to be returned in the original packaging. Prepay shipping charges, and be sure to insure the shipment, unless the return involves a defective product as determined by Batteries4all.com and our customer service representatives have arranged for pickup. Batteries4all.com is not responsible for items returned that are lost or damaged in transit. Batteries4all.com is not responsible for any items damaged from improper packaging.
Please note, any product returned to Batteries4all.com without a Return Authorization Number becomes the property of Batteries4all.com and Batteries4all.com is not obligated to provide a refund or replacement for such returned products.
